Where can I turn if a device is defective?
Please contact [email protected] and provide the serial number of your product and invoice. We are looking forward to helping you.
How can I make use of my right of withdrawal?
To make use of your right of withdrawal and to initiate a free return, please fill out this form here:
How can I cancel my order?
If you want to cancel your order, please send us an email with your order number to [email protected].
How do I report a damaged shipment?
Unfortunately, even with all caution, transport damage can occur. No drama, we will gladly help you to solve your case as soon as possible. For this we need meaningful pictures from the damage. Please send the pictures to [email protected] including invoice number so that we can help you.
Where can I find quickstart guides, manuals and product documents?
You can find all available downloads here (https://www.lewitt-audio.com/support-downloads). Can’t find what you were looking for? Drop us an email at [email protected].
When will my package arrive?
You can find your tracking number in your shipping confirmation email. Usually, it takes up to three working days for your new product to arrive. Check your inbox and don’t forget to check your spam folder.
How can I get advice about LEWITT products?
We’d love to talk about your needs and your setup. Make yourself heard via social media or send us an email at [email protected].
What payment options are available to me?
If you order from our website, the following payment options are available (depending on your country of origin):
Which parcel services are used for shipping?
We dispatch all products ordered on our website via DHL and dpd.
Where can I buy LEWITT products?
You can place your order directly on our website (currently EU countries only). You can also find a list of our official LEWITT dealers here.
How long is the warranty for LEWITT products?
Your LEWITT product comes with a two-year warranty. While under warranty period, defective products may be returned to the original point of sales, together with the receipt, for warranty claim purposes.
Please provide your dealer with the barcode number listed on the warranty card of the product and a description of fault. To avoid any damages in transit, use the original package if available.
Who is LEWITT anyway?
We are an Austrian microphone manufacturer that believes that high-end technology should be available to anyone. Get to know us better.